After much anticipation, Transit is coming to Brighton on May 31, 2021.
As of May 31, 2021 riders can request a trip to and from any transit stop throughout the entire city including Brighton and the new Costco! This service will be available from Monday to Friday from 6:30 a.m. to 6:00 p.m., transfer-free or with connections to our high frequency corridors.
WHEN:
Monday to Friday from 6:30 a.m. - 6:00 p.m..
Requests can be made for up to two weeks in advance or for as soon as possible (15 minutes).
BOOKING A TRIP:
- Download the "On-Demand Transit" app and use the code Saskatoon or
- Visit the website (OnDemandSaskatoon.ca) or
- Call 306-975-3100 (7:00 a.m. - 7:30 p.m.)
You will have to sign up first and then you can request a trip.
No devices or mobile data is required. If you aren't able to use the apps or dial in, you can also board the bus and simply tell the driver which stop you would like to visit.
COST:
Regular transit fares apply and trips can be booked within 15 minutes (ASAP), or up to two weeks before riding.
ACCESSIBILITY:
Spots can be reserved for wheelchairs and mobility devices.
LOCATION:
On Demand Transit works by doing pick-up and drop-offs through bus stops. As the bus stops are newly located in Brighton, you can find a map of the bus stops here.
LEARN MORE:
If you have questions about On-Demand Transit, give Transit Customer Service a call at 306-975-3100 or email ([email protected]). They can help you learn more about requesting a trip and guide you through the process of downloading the app. A dedicated webpage has been created at SaskatoonTransit.ca/OnDemand.
Do you have a few more questions about On Demand Transit? This FAQ might help:
How do I download the app?
Download the app from Google or Apple, and use the code Saskatoon.
Options:
Option 1: Choose the two stops you are traveling between, the number of seats your party needs, and the time you would like to be picked up.
Option 2: Choose the “drop off” option so the time you choose is your drop off time.
When booking a trip, can I say I want to be picked up at a specific time and then am I taken directly to my destination?
When booking your trip, you will have 3 options:
- Set your pick up time and await approval of that trip
- Select a drop off time (i.e.: must be dropped off at St Paul’s by 8:00am)
- Select an ASAP trip and the app will suggest an available time for pickup. For ASAP requests, if a bus is in the area and available, the system will send the bus to that stop within 15 minutes of your request.
How long would it be expected to take?
The bus can take up to 15 minutes to arrive at your bus stop after your pickup time. The system is designed to not come early but it has a 15 minute window and can come up to 15 minutes after. (if you book within the app you will get pick up time updates) The system is set up to complete your trip from point A to point B within approximately 30 minutes so once you are on the bus, you are prioritized to be dropped off within ~30 minutes.
Is it direct?
Yes, A to B. However, it may be picking up other people along the way. The service is somewhat like Uber Pool.
Can I use the bus pass I have already?
Yes, regular fares apply and a transfer is available if you are transferring to another fixed route.
*mobile ticketing will launch on June 15 so you can purchase fare via your smart phone.
What is the size of a bus?
We are using 30’ Vicinity buses. It is possible that if a 30’ foot bus is not available, we could use a 40’ bus.
Can I have a standing pick up time or do I have to call each time?
Each trip needs to be booked. Trips can be booked up to 2 weeks in advance. There are no “subscription” trips as there are with Access Transit.
If this becomes really popular with my particular neighbourhood, will you be able to meet the demand?
As we see the service become more popular, the On Demand service will certainly meet capacity. At that point, there are ways in which we will be able to reconfigure the system so it remains favorable for On Demand customers.